NHTSA Complaint #10267658 — 2002 NISSAN ALTIMA

TL*THE CONTACT OWNS A 2002 NISSAN ALTIMA. THE VEHICLE WAS PURCHASED NEW IN 2001. THE CONTACT TOOK THE VEHICLE TO JIFFY LUBE FOR AN OIL CHANGE AND THE OIL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL ONE WEEK LATER. SHE CHECKED THE DIPSTICK AND NOTICED THAT THERE WAS NO OIL IN THE VEHICLE. SHE TOOK THE VEHICLE BACK TO JIFFY LUBE AND OIL WAS ADDED; HOWEVER, THE OIL LIGHT ILLUMINATED AGAIN. SHE TOOK THE VEHICLE TO A FIRESTONE SHOP AND THEY FOUND NO OIL IN THE ENGINE. THE DEALER DIAGNOSED THE VEHICLE AND STATED THAT THE ENGINE NEEDED TO BE REPLACED BECAUSE OIL WAS ENTERING INTO THE EXHAUST SYSTEM AND THE PISTON RING. THE DEALER FURTHER STATED THAT THE VEHICLE WAS OUT OF WARRANTY; THEREFORE, THE CONTACT WOULD HAVE TO PAY FOR THE REPAIR. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V084000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER STATED THAT THEY WOULD CALL HER BACK. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 111,000.