NHTSA Complaint #10267607 — 2002 LINCOLN BLACKWOOD

I WENT TO THE DEALERSHIP (SOUTAR'S FORD IN BARSTOW, CA) TWICE WITH AN ISSUE OF HESITATION AND STUMBLING PROBLEMS. I HAD 75,000 BEFORE HAVING THIS PROBLEM. THEY REPLACED ALL COILS WITH SPRINGS AND SPARK PLUGS, CHARGED MY WARRANTY COMPANY AND MYSELF FOR EACH VISIT. I WENT ON A 700 MILE TRIP TO NEW MEXICO, AFTER 100 MILES OR SO I STILL HAD THE SAME PROBLEMS OF HESITATION AND STUMBLING, THEN I BREAK DOWN 88 MILES,FROM FLAGSTAFF,AZ. BABBIT FORD IDENTIFIED THAT A SPARK PLUG WAS EJECTED FROM THE 3RD CYLINDER HEAD. THEY REPLACED THE SPARK PLUG AND COIL WITH SPRING AND CHARGED MY WARRANTY AND MYSELF $644 AND $195. THEY DIDN'T IDENTIFY AND ISSUES WITH MY CYLINDER HEAD AND REINSERTED THE REPLACEMENT SPARK PLUG AND COIL. I DROVE THE VEH BACK HOME ONLY TO IDENTIFY I STILL HAVE THE SAME PROBLEM I WENT IN FOR THE FIRST TIME, HESITATIONS AND STUMBLING. ALL THIS HAPPENED IN A 2 WEEK TIME PERIOD. I'M NOW TOLD BY MY ORIGINAL DEALER THAT THE HEADS AND VALVES SHOULD HAVE BEEN REPLACED BECAUSE OF COMPRESSION STICKING ISSUES. *TR