NHTSA Complaint #10267186 — 2003 NISSAN 350Z

HELLO. MY NAME IS [XXX]. I OWN A 2003 NISSAN 350Z TOURING EDITION AUTOMOTIVE VEHICLE. ON APRIL 20TH 2009, MY CAR STARTED STALLING. I WAS STUCK IN THE MIDDLE OF CACTUS AND SCOTTSDALE RD DUE TO THE FOLLOWING DEFECT ON THE 2003 NISSAN 350Z I OWN AND DRIVE. ALSO, AS I WAS DRIVING THE CAR, LIGHTS IN THE DASH SUCH "SERVICE ENGINE SOON" AND OTHER VARIOUS LIGHTS WARNED ME. I TOOK THE CAR TO AUTOZONE THE NEXT DAY AND THEY REPORTED CODE P0340 WHICH MEANS THE CAM SHAFT POSITIONAL SENSORS WERE BAD. I TOOK THE CAR TO THE DEALER ON FRIDAY, APRIL 24TH 2009, AND THE DEALER WOULD NOT REPAIR THE AUTO UNDER THE 2003 NISSAN 350Z RECALL BULLETIN-REFERENCE # NTB03-124. I SPOKE WITH [XXX] AT THE SERVICE DEPT. AT PINNACLE NISSAN OF SCOTTSDALE AND HE SAID "THIS CAR IS NOT IN THE RECALL CAMPAIGN". I WAS UNCLEAR WHY HE REPORTED THIS ESPECIALLY WHEN I HAVE SOLID PROOF THAT THE CAR'S VIN NUMBER WAS IN THE RANGE OF NISSAN CARS THAT ARE RECALLED FOR THIS DEFECT. I GAVE UP AFTER TIM(THE SERVICE ADVISOR) COULD NOT REPAIR THE VEHICLE UNDER THE RECALL. I HAD THE CAR TOWED TO MY MECHANIC THAT DAY TO KELLY CLARK AUTOMOTIVE. KELLY CLARK WAS ALSO UNCLEAR AS TO WHY NISSAN WOULD NOT REPAIR THE CAR UNDER THE RECALL AS WELL. FRUSTRATION CONTINUED FURTHER WHEN NISSAN SALES WERE CALLING ME ON THE 26TH AND THE FOLLOWING DAYS, BRIBING ME TO COME TO THE DEALER AND REIMBURSE ME THE COST OF THE REPAIR THAT I PAID TO GET THE PROBLEM FIXED, GIVEN THAT I BUY A NEW 350Z FROM THEM. I FELT VIOLATED AND HARASSED AND COULD NOT BELIEVE A DEALER WOULD HAVE THE AUDACITY TO ASK ME TO BUY A VEHICLE IN ORDER FOR THEM TO PAY FOR MY REPAIR ON MY CURRENT VEHICLE. ([XXX] IN THE SALES DEPARTMENT AT PINNACLE NISSAN STATED THIS). THE CHARGES FOR REPAIRS OUT OF POCKET THAT I PAID WERE $454.65 TO KELLY CLARK TO FIX THE PROBLEM RELATED TO THE RECALL. I FEEL I SHOULD BE REIMBURSED FOR THESE CHARGES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR