NHTSA Complaint #10267011 — 2004 HONDA CR-V

HEARD A VERY LOAD NOISE UNDER THE CAR AND METAL DEBRIS FLEW ALL OVER THE ROAD WHILE DRIVING AT 65MPH, THEN THE AIR CONDITIONING STOPPED WORKING ON MY HONDA CRV EX (2004 MODEL/50,000 MI). I WAS VERY CONCERNED WITH MY 5 MONTH OLD BABY IN THE BACKSEAT AND HAD TO SLOW DOWN ON THE HIGHWAY TO SEE IF SOMETHING WAS WRONG WITH THE TIRE. I BROUGHT THE CAR TO THE HONDA DEALER WHERE WE PURCHASED THE CAR AND HAVE TAKEN IT TO SERVICE SINCE WE BOUGHT IT. THEY QUOTED THAT THE COMPRESSOR HAD A HOLE AND THE METAL PIECES THAT SHATTERED WENT THROUGH THE ENTIRE A/C SYSTEM REQUIRING A COMPLETE REPLACEMENT OF THE ENTIRE SYSTEM (COST OF $3500). WHEN WE COMPLAINED THAT THE COST WAS SO HIGH AND POOR QUALITY FOR A CAR THAT WAS ONLY A FEW YEARS OLD, THEY REPLIED "THAT'S NOT OUR PROBLEM AND YOU SHOULD HAVE BOUGHT THE EXTENDED WARRANTY." AFTER DOING MORE RESEARCH ONLINE, WE DISCOVERED THAT THOUSANDS OF HONDA OWNERS HAVE HAD THE SAME PROBLEM RAISING SAFETY CONCERNS AND THE NEED FOR HONDA TO TAKE ACTION. THIS IS CLEARLY A MANUFACTURING OR DESIGN DEFECT THAT SHOULD BE ADDRESSED BY HONDA. *TR