NHTSA Complaint #10265568 — 2004 CHEVROLET TRAILBLAZER

TL*THE CONTACT OWNS A 2004 CHEVROLET TRAILBLAZER. WHILE DRIVING 25 MPH, THE CONTACT HEARD A RUBBING NOISE COMING FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. SHE THEN NOTICED A BURNING ODOR COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THEY DETERMINED THAT THE OIL CAP FOR THE FOUR-WHEEL DRIVE FAILED. THE CAP WAS REPLACED AT THE COST OF $5 AND THE CONTACT WAS ADVISED TO NEVER PLACE THE VEHICLE INTO FOUR-WHEEL DRIVE. ONE YEAR LATER, WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD A HUMMING NOISE COMING FROM THE FRONT OF THE VEHICLE. SHE WAS ABLE TO SAFELY DRIVE THE VEHICLE TO HER DESTINATION. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND THE TECHNICIAN DETERMINED THAT THE FRONT DIFFERENTIAL FAILED. THE REPAIR WOULD COST $2,000. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT BECAUSE THE VEHICLE DID NOT RECEIVE REGULAR MAINTENANCE FROM A DEALER, NO COMPENSATION WOULD BE PROVIDED TOWARDS THE REPAIR. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 64,000 AND CURRENT MILEAGE WAS 81,000.