NHTSA Complaint #10265185 — 2008 TOYOTA SIENNA

BOUGHT A 2008 TOYOTA SIENNA XLE LIMITED WITH ALL THE OPTIONS ETC. THE NAVIGATION SYSTEM THAT WAS PART OF THE PACKAGE WITH OUR MODEL VAN WE BOUGHT STATES THAT IS COVERS ALL OF NORTH AMERICA. THERE IS A DVD THAT LOADS INTO THE NAV SYSTEM EACH TIME THE VAN IS STARTED, THESE MAPS INCLUDE ALL OF THE LOWER 48 STATES AND HAWAII AND EVEN INCLUDE CANADA. HOWEVER NOTHING IN ALASKA IS COVERED. I FEEL AS THOUGH WE WERE MISLEAD ABOUT THIS FEATURE AND HAVE TRIED CONTACTING TOYOTA DIRECTLY HOWEVER THE MAPS COVERED ON THE DVD IS A SOFTWARE PROGRAM THAT WAS PROVIDED TO TOYOTA BY A 3RD PARTY. IS THERE ANYTHING WE CAN DO TO GET TOYOTA TO LISTEN?? RETURNED PHONE CALLS AND E-MAILS FROM TOYOTA SUGGEST THAT THE STATE OF ALASKA DOESN'T JUSTIFY THEIR COST IN PRODUCING A NEW DVD UPGRADE TO INCLUDE OUR STATE. WHEN WE PURCHASED THE VAN THIS WAS NOT CLEARLY STATED BY THE SALES MANAGER AND WE WERE TOLD THAT TOYOTA WAS COMING OUT WITH A NEW DVD THAT WILL COVER ALASKA, BUT NOW IT'S OBVIOUS THEY HAVE NO INTENTIONS OF PROVIDING THIS. FRUSTRATED IN AK. *TR