NHTSA Complaint #10265062 — 2008 BMW M3

I HAVE A 08 BMW M3 WITH DCT TRANSMISSION. IT RECEIVED A SOFTWARE UPDATE MONTHS AGO TO FIX A TRANSMISSION SHIFTING PATTERN. IT DID SOLVE THAT ISSUE BUT IT CREATED A MUCH WORSE ONE. THE CAR NOW, WHEN DECELERATING FROM NORMAL SPEEDS AND REACHES A SPEED WHERE IT SHOULD BE ENGAGING INTO 2ND GEAR, IT DOES NOT FOR ABOUT 1-2 SECONDS. THIS HAPPENS EVERY TIME. THE CLASSIC EXAMPLE IS WHEN I SLOW DOWN AT AN INTERSECTION, COME OUT OF STREET AND MERGE INTO TRAFFIC, TRY TO MAKE A U-TURN, TURN INTO A BUSINESS ETC. THIS CREATES A SCENARIO THAT IF YOU ARE AT A BUSY ROAD AND LETS SAY DOING 45 MPH AND YOU SLOW DOWN TO MAKE A LEFT TURN TO A SLOW SPEED THAT YOU CAR SHOULD ENGAGE 2 OR 3RD GEAR AND IT SITS THERE FOR A SECOND OR TWO AND IT SEEMS TO BE "LOOKING" FOR A GEAR TO CHOOSE AND IT SIMPLY DOES NOT RESPOND. TO TRY TO COMPENSATE, THE NATURAL REACTION IS TO STEP ON THE GAS A BIT MORE TO MAKE IT THROUGH THE INTERSECTION. THE CAR THEN, WHEN IT DECIDES TO ENGAGE 2ND GEAR, LURCHES FORWARDS IN A VERY ABRUPT MANNER. THIS CREATES A VERY DANGEROUS SCENARIO SINCE THAT PAUSE IS A GREAT DEAL OF DISTANCE TRAVELED BY THE CAR BEHIND YOU AND IT KEEPS GOING. THE LAG IN THE TRANSMISSION CREATES DRASTIC VOID IN POWER AND THERE YOU SIT LIKE A FISH IN A BARREL HOPING A CAR OR AN 18-WHEELER DOES NOT HIT YOU FROM BEHIND. I HAVE HAD 3 VERY CLOSE TIMES MAKING A U-TURN IN A BUSY STREET THAT MY CAR WAS EXTREMELY CLOSE TO BEING REAR ENDED WITH A CHILD IN THE BACK SEAT! ONCE IT CREATED ROAD RAGE WITH THE DRIVER OF THE TRUCK THAT ALMOST HIT ME AND THE OTHER PERSON ENDED UP IN THE MEDIAN AS TO NOT HIT ME. BMW HAS CHOSEN TO BE NON-COMMUNICATIVE WITH ITS CUSTOMERS AND EVEN STATING THAT THIS IS NORMAL FOR A DCT TRANSMISSION WHICH IS NOT. THIS DID NOT EXIST BEFORE THE LAST SOFTWARE UPDATE 31.2. IT IS VERY CONCERNING THAT BMW HAS TAKING THIS STANCE. I 'M AN AVID AUTO ENTHUSIAST & AN ER DOC AND TRUST ME THIS IS VERY DANGEROUS AND SOMEONE WILL BE KILLED IN AN ACCIDENT IF THEY DO NOT FIX THIS SOON PLEASE HELP! *TR