NHTSA Complaint #10265010 — 2008 GMC ACADIA

I PURCHASED MY GMC ACADIA '08 SLT-2 IN FEBRUARY, 2008 FROM THE FIRST OWNER WITH ONLY 4800 MILES. A MONTH LATER, I NOTICED WATER DRIPPING FROM UNDERNEATH THE GLOVE BOX AND IMMEDIATELY TOOK IT IN FOR THE "RECALL." THEY "FIXED" IT, AND MUCH TO MY DELIGHT, I HAD NO PROBLEM UNTIL ABOUT TWO WEEKS AGO (ALMOST A YEAR WITH NO WATER). THEN I NOTICED THE LEAK AGAIN--SAME SPOT. I TOOK THE CAR BACK TO THE DEALER, AND THEY ATTEMPTED THE REPAIR ONCE MORE, CLAIMING IT WAS SOME SORT OF LOOSE GROMMET. AGAIN, THEY "FIXED" THE PROBLEM AND SENT ME ON MY MERRY WAY. THE NEXT DAY, IT POURED, AND EVEN MORE WATER CAME FROM BEHIND THE GLOVE BOX. I AGAIN TOOK THE CAR IN, AND THIS TIME, THEY HELD IT FOR THREE DAYS AND APPARENTLY FOUND TWO LEAKS, THE MORE SIGNIFICANT OF WHICH WAS FROM THE LACK OF ADEQUATE SILICONE FASTENING THE PLASTIC SHIELD UNDERNEATH THE WINDSHIELD WIPERS. I PICKED THE CAR UP THIS MORNING, AND LIKE THE REST OF THE COUNTRY, WE IN NEW ENGLAND ARE EXPERIENCING HEAVY DOWNPOURS... AND ALAS, THE CAR IS STILL LEAKING. I MUST SAY THAT THE CUSTOMER SERVICE TEAM AT COLONIAL GMC IN WATERTOWN (MA) HAS BEEN EXTRAORDINARILY KIND AND ACCOMMODATING, BUT THEY STILL HAVE YET TO FIX THE PROBLEM. *TR