NHTSA Complaint #10264987 — 2003 ACURA MDX

1. ON MARCH 21, 2009, I HAD BEEN DRIVING THE CAR FOR 10 MINUTES WITH THE SEAT HEATER ON. I HAVE USED THE SEAT HEATER FREQUENTLY ON COLD DAYS FOR THE PAST FIVE YEARS. 2. I SMELLED BURNING FABRIC, PULLED OFF THE ROAD TO CHECK ORIGINS OF THE ODOR AND DISCOVERED A HOLE THE SIZE OF A DIME BURNT IN THE CENTER OF THE DRIVER'S SET BACKREST, WHICH IS WHERE THE SEAT HEATER IS LOCATED. I ALSO DISCOVERED A SIMILAR HOLE IN MY JACKET. I TURNED OFF THE SEAT HEATER. 3. ON MARCH 23 I REPORTED THE INCIDENT TO THE LOCAL DEALER WHERE THE CAR WAS PURCHASED AND TO ACURA CORPORATE CUSTOMER SERVICE. THE DEALER TOLD ME THERE WAS NOTHING HE COULD DO BECAUSE I WAS OFF WARRANTY, BUT HE WOULD REPLACE THE HEATER AND REPAIR LEATHER FOR $1050. I ASKED HIM IF HE HAD INVESTIGATED THE CAUSE OF THE FIRE: DID THE FUSE FAIL? WAS THE HEATING ELEMENT FAULTY? THE DEALER WAS NOT INTERESTED IN THE CAUSE. 4. I WROTE A DETAILED LETTER TO THE DEALER AND ACURA CORPORATE CUSTOMER SERVICE, DESCRIBING WHAT HAPPENED AND MY CONCERN FOR THE SAFETY OF OTHER UNAWARE ACURA DRIVERS. THE PHONE RESPONSE I RECEIVED FROM ACURA CORPORATE WOULD NOT RESPOND TO ME REGARDING THE SAFETY ISSUE. THEY SAID THEY HAD NO LEGAL RESPONSIBILITY FOR WHAT HAPPENED BECAUSE MY WARRANTY HAD EXPIRED. *TR