NHTSA Complaint #10264978 — 2002 TOYOTA SIENNA POWER TRAIN

Complaint Details

ODI Number	10264978
Vehicle	2002 TOYOTA SIENNA
Component	POWER TRAIN
Date of Incident	March 27, 2009
Date Filed	April 11, 2009
Mileage	65,692 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

MY WIFE WAS BACKING OUT OF A PARKING SPACE ON A SLIGHT INCLINE. WHEN SHE STOPPED AND TRIED TO PUT THE CAR INTO DRIVE, THE GEARSHIFT BROKE. WE HAD THE VAN TOWED TO THE TOYOTA DEALER AND THEY DETERMINED THAT THE METAL PARTS INTO WHICH THE GEAR SHAFT INSERTS HAD BROKEN CLEAN IN HALF. NEITHER THE CUSTOMER SERVICE REP NOR THE MECHANIC HAD EVER SEEN THAT HAPPEN BEFORE THEY CLAIMED. NEVERTHELESS, TOYOTA DID NOT DEEM THIS TO BE A DEFECT AND WE HAD TO PAY CLOSE TO $800 TO HAVE IT FIXED. HAD THIS HAPPENED ON A STEEPER HILL OR HAD MY WIFE BEEN PULLING OUT INTO A BUSY STREET, AN ACCIDENT MOST DEFINITELY COULD HAVE OCCURRED. I HAVE KEPT THE PARTS WHICH I BELIEVE WERE FAULTY/DEFECTIVE. THE PARTS THAT WERE REPLACED WERE A TILT STEERING SUPPORT, A STEERING TUBE SUB-ASSEMBLY, A SHAFT SUB-ASSEMBLY AND A TILT STEERING BOLT. *TR

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