NHTSA Complaint #10264911 — 2002 TOYOTA RAV4

TL*THE CONTACT OWNS A 2002 TOYOTA RAV4. THE CONTACT NOTICED THAT THE TRANSMISSION WOULD REPEATEDLY SLIP OUT OF GEAR WITHOUT WARNING. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE ON-BOARD COMPUTER NEEDED TO BE REPLACED BECAUSE IT WAS DEFECTIVE. THEY FURTHER STATED THAT THE FAILURE WAS COMMON WITH HIS YEAR, MAKE, AND MODEL VEHICLE. IMMEDIATELY AFTER THE REPAIR, THE FAILURE RESURFACED AND THE ENGINE WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. HE TOOK THE VEHICLE BACK TO THE DEALER AND THEY STATED THAT THEY WOULD HAVE TO REPLACE THE TRANSMISSION BECAUSE THE ON-BOARD COMPUTER MECHANICALLY FAILED. AS A RESULT, THE TRANSMISSION FAILED AND WOULD COST $4,000 TO REPLACE. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER DID NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 126,605. UPDATED 6/8/09 *CN UPDATED 06/11/09.*JB