NHTSA Complaint #10264894 — 2004 LINCOLN NAVIGATOR

TL*THE CONTACT OWNS A 2004 LINCOLN NAVIGATOR. THE CONTACT STATED THAT THE SEAT BELTS IN HER VEHICLE WOULD NOT RETRACT PROPERLY. THE FAILURE WAS MORE NOTICEABLE IN THE DRIVER'S SEAT BECAUSE IT WAS USED MORE FREQUENTLY; HOWEVER, THE PASSENGER SIDE SEAT BELT MALFUNCTIONED OCCASIONALLY. THE CONTACT WAS UNSURE IF THE REAR SEAT BELTS MALFUNCTIONED BECAUSE THEY WERE HARDLY USED. SHE DISCOVERED A TECHNICAL SERVICE BULLETIN, WHICH STATED THAT THE MANUFACTURER WOULD CORRECT THE ISSUE IN FUTURE MODELS. IN THE INTERIM, THEY WANTED TO CHARGE THE CONTACT $160 TO PLACE TEFLON TAPE IN THE RETRACTOR. SHE TOOK THE VEHICLE TO THE DEALER AND WAS INFORMED OF THE TSB AND TEFLON REMEDY. THE VEHICLE HAS NOT BEEN REPAIRED. THE MANUFACTURER COULD NOT ASSIST. THE CURRENT MILEAGE WAS 43,066 AND FAILURE MILEAGE WAS APPROXIMATELY 35,000. UPDATED 5/7/09 *CN UPDATED 05/08/09.*JB