NHTSA Complaint #10264288 — 2002 NISSAN ALTIMA

TL*THE CONTACT OWNS A 2002 NISSAN ALTIMA. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT CHECKED THE OIL AND NOTICED THAT IT WAS LOW. HE PLACED 11/2 QUARTS OF OIL INTO THE VEHICLE AND HAD A LOCAL REPAIR SHOP CHANGE THE FILTER AT THE COST OF $42.68. THE CONTACT INSPECTED THE VEHICLE AGAIN AND NOTICED THAT IT WAS LOSING A QUART OF OIL PER WEEK. EACH WEEK, HE WOULD ADD A QUART TO REFILL THE OIL. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP TO HAVE THE OIL CHANGED AT THE COST OF $28.96; HOWEVER, THE VEHICLE CONTINUED TO LOSE OIL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND ERROR CODE PO420 WAS PRODUCED, WHICH DETERMINED THAT THE PRE-CATALYTIC CONVERTER AND CRANK CASE PRESSURE WERE FAILING. THE REPAIR WOULD COST $4,500. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 03V084000 (ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE) BY THE PREVIOUS OWNER. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT IF HE COULD NOT PRODUCE MAINTENANCE RECORDS STATING THAT THE VEHICLE UNDERWENT REGULAR MAINTENANCE, THEY WOULD BE UNABLE TO DETERMINE IF THE FAILURE WAS CAUSED BY A LACK OF MAINTENANCE. THE CONTACT WOULD NOT RECEIVE ANY COMPENSATION. THE DEALER STATED THAT EVEN WITH REGULAR MAINTENANCE, THE PRE-CATALYTIC CONVERTER WOULD STILL FAIL. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 96,158 AND CURRENT MILEAGE WAS 103,400.