NHTSA Complaint #10264268 — 1995 MERCEDES BENZ E CLASS

WHEN I WAS DRIVING MY CAR I SMELT PLASTIC BURNING. I STOPPED THE CAR AND OPENED THE HOOD. I SAW SMOKE COMING OUT FROM THE END CLOSE TO THE DASH. TOOK THE CAR TO SHOP. THEY TOLD ME THAT ENGINE WIRING HARNESS WAS BURNED, BECAUSE OF INSULATION COVER FOR WIRING. WHEN I START TO INVESTIGATE FOR THE PART,THEY TOLD ME THAT IS A COMMON PROBLEM FOR MERCEDES BENZ E 320 CLASS. I CHECK WITH INTERNET, MERCEDES BENZ CLUB I FOUND OUT THAT IT WAS RECALL FOR 1992-1995 E CLASS, FOR:ELECTRICAL SYSTEM WIRING.WITH CAMPAIGN#95V031000. WHEN I CALLED MERCEDES BENZ U.S.A(1-800-367-6372. EXT:4620 AND EXT:7810 ). PERSON AT EXT:7810 TOLD ME THAT THERE IS NO SUCH RECALL WITH CAMPAIGN# EXIST AND NHTSA OFFICE, GAVE ME A WRONG INFORMATION AND COMPLETELY FALSE. AND WHAT I GOT FROM THERE CUSTOMER SERVICE DEPARTMENT ,THEY COMPLETELY DENY IF THERE IS ANY RECALL ISSUED AND JUST WISHED ME LUCK ! *TR