NHTSA Complaint #10264254 — 2001 FORD TAURUS

I HAD MY CAR TOWED TO MY MECHANIC BECAUSE MY TIRE WAS SHREDDED. LATER I FOUND OUT THAT THE TIRE SHREDDED DUE TO THE FAILURE OF THE REAR COIL SPRINGS. MY MECHANIC TOLD ME THAT THE FRONT WAS ALSO IN POOR CONDITION AND SHOULD NOT DRIVE THE CAR MUCH LONGER. I CALLED FORD AND THEY TOLD ME THE FRONT WAS UNDER RECALL. I DROPPED HE CAR OFF TO STONEHAM FORD WHO TOLD ME THAT SINCE THEY WERE NOT CURRENTLY "FRACTURED" THEY WOULD NOT REPLACE THEM. THEY WOULD NOT TELL ME THE CURRENT CONDITION YET MY MECHANIC STATES THEY ARE IN VERY POOR CONDITION. FORD CONTINUED TO SAY THAT SINCE THEY ARE NOT FRACTURED AND NO ONE HAS YET BEEN HURT, THEY ARE NOT REPLACING THEM. NO ONE HAS BEEN KILLED YET.*TR