NHTSA Complaint #10264041 — 2009 FORD EXPLORER SEATS:FRONT ASSEMBLY:HEAD RESTRAINT

Complaint Details

ODI Number	10264041
Vehicle	2009 FORD EXPLORER
Component	SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Date of Incident	March 28, 2009
Date Filed	April 3, 2009
Mileage	60 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

TL*THE CONTACT OWNS A 2009 FORD EXPLORER. WHEN THE CONTACT ENTERED THE VEHICLE, HE NOTICED THAT THE HEAD REST PUSHES THE DRIVER'S HEAD TOWARDS THE WINDSHIELD DUE TO ITS PERPENDICULAR DESIGN. THE CONTACT FEELS THAT SOMEONE WITH A SHORT STATURE WOULD HAVE TO DRIVE WITH HIS/HER HEAD DOWN. IF THE AIR BAG WERE TO DEPLOY, THE DRIVER COULD BECOME SERIOUSLY INJURED. THE CONTACT CALLED THE MANUFACTURER AND WAS INFORMED THAT THE VEHICLE WAS DESIGNED IN THAT MANNER AND NO COMPENSATION WOULD BE PROVIDED. THE FAILURE MILEAGE WAS 60 AND CURRENT MILEAGE WAS 800.

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