NHTSA Complaint #10263985 — 2003 DODGE DURANGO

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	10263985
Vehicle	2003 DODGE DURANGO
Component	SEATS
Date of Incident	June 20, 2005
Date Filed	April 2, 2009
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

I HAVE A 2003 DODGE DURANGO IN WHICH I HAVE HAD PROBLEMS WITH THE FRONT SEAT HOUSINGS. THIS IS THE PLASTIC COMPONENT THAT IS SUPPOSED TO PROTECT THE WIRING OF THE ELECTRIC SEATS. THIS IS ALSO WHERE THE ACTUAL SEAT ADJUSTMENT CONTROLS ARE LOCATED. I HAVE HAD TWO OF THE HOUSINGS REPLACED ALREADY AND I NEED TO HAVE EACH ONE REPLACED AGAIN. I ASKED THE SERVICE DEPARTMENT ABOUT IT AND THEY SAID THAT THEY HAD REPLACED MANY OF THE SAME COMPONENTS BUT AT THIS TIME CHRYSLER WOULD NOT PAY FOR THE REPAIR. IT WOULD SEEM TO ME, THAT WITH NORMAL WEAR THAT THIS PIECE SHOULD NOT CRACK AND HAVE TO BE REPLACED AT ALL; YET I NEED TO REPLACE EACH COMPONENT AGAIN - AT MY COST. *TR

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