NHTSA Complaint #10263803 — 2006 TOYOTA TACOMA

WE PURCHASED A 2006 TACOMA ON DEC. 23, 2008 FROM COMPETITION TOYOTA IN NEW YORK. WE DROVE THE TRUCK BACK TO WISCONSIN THAT DAY. TWO DAYS AFTER PURCHASE DATE (APPROX. 1500 MILES LATER), THE AIRBAG LIGHT CAME ON. HAVING A BUSY SCHEDULE, AND NOT USING THE TRUCK MUCH, WE BROUGHT THE TRUCK INTO MARQUART TOYOTA IN EAU CLAIRE, WI ON MARCH 18, 2009. THEY ASSURED ME THAT IT WOULD BE COVERED UNDER WARRANTY AS LONG AS IT WERE AN AIRBAG PROBLEM. TURNS OUT THEY CHARGED US WITH $94.95 FOR THE PROBLEM TO BE DIAGNOSED. A SPIRAL COIL THAT ALLOWS THE STEERING WHEEL TO TURN WHILE STILL KEEPING THE AIRBAG CONNECTED BROKE. THEY QUOTED ME $483.19 FOR THE REPAIR OF THIS COIL. DUE TO THIS BROKEN COIL, NONE OF THE AIRBAGS IN THE TRUCK WORK. I CALLED TOYOTA CUSTOMER SERVICE TO RESOLVE THIS ISSUE. AFTER TWO WEEKS OF DELIBERATING, TOYOTA TOLD ME THAT THIS WOULD NOT BE COVERED UNDER WARRANTY. I REMINDED THE REPRESENTATIVE WHOM I WAS SPEAKING WITH THAT ALL SAFETY RELATED DEFECTS ARE TO BE COVERED IN ENTIRETY BY THE MANUFACTURER. NONE OF THE AIRBAGS IN THIS TRUCK WORK BECAUSE OF THIS COIL, SOUNDS LIKE A SAFETY DEFECT TO ME. *TR