NHTSA Complaint #10263797 — 2004 BUICK LESABRE

TL*THE CONTACT OWNS A 2004 BUICK LESABRE. THE CONTACT STATED THAT THE INSTRUMENT PANEL FAILED AND THE SPEEDOMETER DIAL DID NOT MOVE AT ALL. PRIOR TO THE FAILURE, THE SPEEDOMETER WOULD INDICATE HIGHER SPEEDS THAN WHAT WERE ACTUALLY BEING DRIVEN. THE ODOMETER WAS THE ONLY GAUGE THAT OPERATED PROPERLY. HE TOOK HIS VEHICLE TO THE DEALER, BUT WAS TURNED AWAY BECAUSE THE WARRANTY DID NOT COVER HIS MODEL VEHICLE. THE CONTACT WENT TO TWO OTHER DEALERS AND THEY AGREED THAT THEY COULD NOT REPAIR THE FAILURE UNDER WARRANTY. HE DISCOVERED THAT OTHER MODELS WITH THE SAME INSTRUMENT CLUSTER WERE INCLUDED IN A RECALL, EXCEPT FOR HIS VEHICLE. HE SPOKE WITH THE MANUFACTURER, BUT THEY COULD NOT ASSIST. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 30,610 AND FAILURE MILEAGE WAS APPROXIMATELY 25,000.