NHTSA Complaint #10262897 — 2007 DODGE RAM 1500

SUSPENSION:FRONT issue reported to NHTSA

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Complaint Details

ODI Number	10262897
Vehicle	2007 DODGE RAM 1500
Component	SUSPENSION:FRONT
Date of Incident	March 9, 2009
Date Filed	March 24, 2009
Mileage	25,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WY

Consumer Description

BOTH FRONT SHOCK/STRUTS HAVE COMPLETELY FAILED. THE OIL IS COMPLETELY DRAINED FROM BOTH. THE DRIVER'S SIDE AND THEN THE PASSENGER SIDE FAILED, COATING THE BOTTOM OF MY TRUCK WITH OIL, AND LEAVING OIL SPOTS ON MY DRIVEWAY. THE DEALER CAN NOT GET THEM. I'VE CALLED AROUND THE COUNTRY LOOKING FOR THEM. ALL OF THE STRUTS I'VE FOUND ARE EARMARKED FOR OTHER CUSTOMER'S TRUCKS. I WAS TOLD THE STRUTS ARE ON NATIONAL BACKORDER WITH ONE DISTRIBUTION CENTER HOLDING A BALANCE OF -265. MEANING THERE ARE 265 STRUTS ON BACK ORDER. SO THERE ARE AT LEAST 132 TRUCKS OUT THERE WITHOUT FUNCTION FRONT STRUTS, ASSUMING BOTH STRUTS HAVE FAILED. I HAVE QUIT DRIVING ON THE INTERSTATE DUE TO THE STEERING WANDER WHEN I DRIVE OVER A BUMP ETC... WHAT IS GOING ON? THIS NEEDS TO BE ADDRESSED. ALSO, THE DEALER HAS BEEN AWESOME! THEY HAVE QUICKLY AND PROFESSIONALLY FIXED ANY AND ALL ISSUES, WHICH HAVE BEEN MINOR. *TR

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