NHTSA Complaint #10262599 — 2008 JEEP LIBERTY

WHEN DRIVING THE JEEP UP HILL THE JEEP WILL DROP ITS SPEED TREMENDOUSLY FROM 65 OR 70 TO 40 OR EVEN 30 MPH. THIS OCCURS EVERY TIME I DRIVE IT UP A HILL. IN HEAVY HIGHWAY IT IS DANGEROUS. THE DEALERSHIP SAID THAT'S HOW THEY ALL OPERATE AND AFTER CHECKING THE VEHICLE NOTHING IS WRONG WITH IT. I WAS ALSO TOLD BY THE DEALERSHIP TO JUST PUSH THE ACCELERATOR DOWN TO THE FLOOR AND THIS MAY HELP. THIS PROCESS IS ALSO VERY DANGEROUS BECAUSE WHEN YOU GET PAST THE HILL THE CAR IS THEN MOVING AT A HIGH SPEED WHICH IS ALSO DANGEROUS. SINCE THIS IS SOMETHING THAT THE DEALERSHIP STATES CANNOT BE CORRECTED. CONSUMERS SHOULD BE MADE AWARE OF THIS MALFUNCTION OF THIS VEHICLE. ROAD TRIPS ARE NOT SAFE IF YOU DRIVE UPHILL. NOTHING WILL BE DONE UNTIL SOMETHING HAPPENS. UNFORTUNATELY CHRYSLER WILL CONTINUE TO SWEEP THIS UNDER THE RUG UNTIL THEN. I ALSO CONTACTED CUSTOMER SERVICE FOR CHRYSLER WHICH WAS A WASTE OF TIME DUE TO THE FACT THAT I WAS HUNG UP ON AND REFUSED A MANAGER AS WELL AS ANY ONE OF AUTHORITY. I WOULD LIKE A RESOLUTION TO THIS TYPE OF DEFECT WHICH IS NOT A NORMAL OPERATION OF ANY VEHICLE. I WAS ALSO TOLD THAT MANY CUSTOMERS COMPLAIN ABOUT THIS AND OBVIOUSLY NOTHING IS GOING TO BE DONE. I WAS ALSO TOLD THAT THE CAR IS SAFE AND A REPRESENTATIVE FROM CHRYSLER VERIFIED THAT KNOWING THAT THE VEHICLE HAS A PROBLEM WITH HILLS. I WAS ALSO TOLD BY A MECHANIC THAT THE BODY IS TOO HEAVY FOR A 4 CYLINDER ENGINE. UNFORTUNATELY CHRYSLER DOES NOT MAKE THE CONSUMERS AWARE OF THIS BEFORE PURCHASING THE VEHICLE, WHICH IS A CONCERN OF MINE AS WELL. I AM SURE THAT EVENTUALLY EVERY CUSTOMER THAT HAS PURCHASED THIS VEHICLE IS AWARE OF IT AFTER THE FACT. *TR