NHTSA Complaint #10261983 — 2005 LINCOLN AVIATOR STRUCTURE

Complaint Details

ODI Number	10261983
Vehicle	2005 LINCOLN AVIATOR
Component	STRUCTURE
Date of Incident	February 1, 2009
Date Filed	March 16, 2009
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

A VERTICAL CRACK ON PLASTIC COVERING OF HATCH COVER. STARTS AT THE LINCOLN MEDALLION THAT IS CUT INTO THE PLASTIC PIECE AND EXTENDS VERTICALLY TO BOTTOM EDGE. I TOOK IT TO A LINCOLN DEALER. ESTIMATE WAS $500 FOR A PIECE OF PLASTIC THAT MEASURES APPROXIMATELY 12 INCHES HIGH AND THE WIDTH OF THE HATCH DOOR. THIS IS DEFINITELY A DESIGN ERROR ON THE PART OF FORD. THE SERVICE MANAGER TOLD ME THAT HE SEES A LOT OF THIS SAME COMPLAINT AND IT IS NOT COVERED BY FORD. A $42,500 AUTOMOBILE WITH A DEFECT IN DESIGN THAT RESULTS IN AN UNSIGHTLY SPLIT IN PLASTIC PIECE WANTING AN OUTRAGEOUS FEE OF $500 TO REPLACE THE PIECE. DO YOU THINK I WILL EVER BY ANOTHER FORD PRODUCT. NOT IN THIS LIFETIME! THANKS FORD WHO ALWAYS PUTS QUALITY FIRST. *TR

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