NHTSA Complaint #10261451 — 2005 TOYOTA SIENNA

VISIBILITY issue reported to NHTSA

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Complaint Details

ODI Number	10261451
Vehicle	2005 TOYOTA SIENNA
Component	VISIBILITY
Date of Incident	January 15, 2009
Date Filed	March 10, 2009
Mileage	25,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IA

Consumer Description

I DISCOVERED MY WINDSHIELD WAS CRACKED RECENTLY. THE LENGTH OF THE CRACK WHEN DISCOVERED WAS APPROXIMATELY 2 1/2 INCHES. THE CRACK IS NOW APPROXIMATELY 12 INCHES LONG AND CAUSES VISIBILITY PROBLEMS WHEN THE SUN HITS IT (BLINDING REFLECTIONS). I AM CONCERNED THE WINDSHIELD IS NO LONGER STABLE OR SAFE. THERE IS NO VISIBLE ROCK CHIP, THERE IS NO OTHER SIGN OF INJURY TO THE WINDSHIELD, AND THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT. BECAUSE THE DAMAGE APPEARS TO BE DUE TO POOR WINDSHIELD QUALITY (DEFECTIVE MATERIALS) AND BECAUSE OTHER TOYOTA SIENNA OWNERS HAVE EXPERIENCED THE SAME PROBLEM, I BELIEVE TOYOTA IS RESPONSIBLE FOR THE COST OF REPLACEMENT OF THE DEFECTIVE WINDSHIELD: A NEW WINDSHIELD PLUS THE COST OF LABOR PLUS THE COST OF DISPOSAL OF THE DEFECTIVE WINDSHIELD PLUS WARRANTY ON THE NEW WINDSHIELD. *TR

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