NHTSA Complaint #10261339 — 2003 FORD TAURUS

TL*THE CONTACT OWNS A 2003 FORD TAURUS. WHILE REVERSING OUT OF THE DRIVEWAY AT LESS THAN 5 MPH, THE VEHICLE SUDDENLY STOPPED AND THE CONTACT HEARD THE TIRE FLATTEN. SHE ATTEMPTED TO MOVE THE VEHICLE BACK INTO THE PARKING SPACE, BUT IT WOULD NOT MOVE. AFTER JACKING THE VEHICLE, SHE REALIZED THAT THE COIL SPRING FAILED AND PUNCTURED THE TIRE. THE MECHANIC CAME TO THE SITE AND REPLACED THE FRONT PASSENGER SIDE COIL SPRINGS, STRUTS, AND TIRE. THE MANUFACTURER STATED THAT THEY WERE NOT RESPONSIBLE FOR THE REPAIR SINCE HER VEHICLE YEAR WAS NOT INCLUDED IN THE NHTSA CAMPAIGN FOR THE 2001 TAURUS (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS). THE CONTACT BELIEVES THAT HER VEHICLE SHOULD HAVE BEEN INCLUDED SINCE THE FAILURES WERE IDENTICAL. THE CURRENT AND FAILURE MILEAGES WERE 80,000.