NHTSA Complaint #10259755 — 2002 TOYOTA SIENNA POWER TRAIN

Complaint Details

ODI Number	10259755
Vehicle	2002 TOYOTA SIENNA
Component	POWER TRAIN
Date of Incident	February 11, 2009
Date Filed	February 24, 2009
Mileage	61,022 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I HOPE YOU WILL BE ABLE TO HELP ME OUT. MY SIENNA HAS 61022 MILEAGES ON IT AND WE BABY THIS CAR TO THE 'T'. ON FEBRUARY 11, 2008, I HAD JUST STARTED THE VEHICLE AND WAS ABOUT TO CHANGE FROM 'P' TO 'D' WHEN THE GEAR SHIFT LEVER BROKE. NO FORCE WAS USED AND WE ALWAYS PULL BACK THE SHIFTER AND CHANGE GEARS WITH MINIMAL FORCE. I HAD THE VEHICLE TOWED TO THE DEALER AND THE TECHNICIAN SHOWED ME WHERE THE ALUMINUM BRACKETS BROKE IN THREE PLACES. I WAS IN SHOCK THAT THE DESIGN AND MATERIAL WAS NOT MADE ENGINEERED TO LAST. THE TECHNICIAN SAID THAT THE MATERIAL IS MADE OF ALUMINUM AND HE JUST REPLACED ONE A COUPLE OF DAYS AGO. I DID SOME RESEARCH ON THE INTERNET AND FOUND OUT THIS IS NOT A SINGLE CASE. THERE ARE A LOT OF PEOPLE WHO HAD THIS SAME PROBLEM ON THEIR SIENNA WORLDWIDE? NORMALLY, THE PART SHOULD LAST THE LIFE OF THE VEHICLE. I START TO WONDER IF THIS IS A DEFECT BECAUSE IT IS HAPPENING ON LOTS OF SIENNAS. ALSO THIS REPAIR IS EXTREMELY EXPENSIVE. IT COST ME $834.69.00 US DOLLAR. (PARTS $166.16, LABOR $655.65) PLEASE LET ME KNOW IF THIS IS COMMON AND IF TOYOTA SHOULD HAVE TAKE A FULL RESPONSIBILITY IN THIS KIND OF MATTER AND CONSIDER THIS AS A DEFECT. THANK YOU FOR YOUR ATTENTION IN THIS ISSUE. *TR

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