NHTSA Complaint #10259702 — 2007 TOYOTA CAMRY

EMAIL SENT TO BRIDGESTONE TIRES ON MONDAY FEB. 23,2008 AT 6:45PM FROM THERE WEBSITE HTTP://WWW.BRIDGESTONE-FIRESTONE.COM/ TIRES IN QUESTION ARE:: P215/60R16 TURANZA EL400 I HAVE A 2007 TOYOTA CAMRY THAT HAS APPROX. 31,000 MILES ON IT. I TOOK IT IN FOR SERVICE AND HAVE BEEN TOLD MY TIRES ARE DOWN TO THE WEAR BELTS . I'M LIKE WHAT!! YOU HAVE TO BE KIDDING ME, I HAVE TO PURCHASE TIRES AT 30,000 MILES.I TOOK IT TO HARRELSON TOYOTA IN ROCK HILL SC. THEY TELL ME THE SAME THING. I WAS THEN ADVISED TO CALL TOYOTA OF CALIFORNIA AND FILE A COMPLAINT.( I HAVE DONE THAT) THEY ADVISED THAT I CALL BRIDGESTONE. (I'M SENDING THIS EMAIL TO YOU)I DONT FEEL LIKE WITH A NEW CAR I HAVE HAD SINCE LAST JAN. I SHOULD BE BUYING TIRES, BECAUSE THEY ARE DOWN TO THE WEAR BELTS. KINDA LIKE YOU WOULDNT EXPECT TO HAVE TO REPLACE YOU TV AFTER WATCHING IT FOR ONE YEAR AND IT GOES OUT EVEN THOUGH YOU USE IT EVERYDAY. MY POINT IS I SHOULDNT BE BUYING ANOTHER SET OF TIRES AT 30,000. I THINK BRIDGESTONE SHOULD REPLACE MY TIRES. I AM 40 YEARS OLD AND THE ONLY PERSON THAT DRIVES THIS CAR, BECAUSE MY KIDS ARE TO YOUNG TO DRIVE. SO WITH THIS BEING SAID, I HAVE COPIED THIS EMAIL AND SAVED IT TO MY FILES. I WILL BE CONTACTING GEICO INSURANCE CO AND LETTING THEM KNOW OF THIS PROBLEM IN THE EVENT I HAVE A BLOW OUT, AND HAVE DAMAGES I AM AND WILL HOLD BRIDGESTONE ACCOUNTABLE.(SAFETY OF MY KIDS AND MYSELF). I HAVE ALSO FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU AND WITH NHTSA. I WILL PATEINTLY WAIT FOR A VOUCHER FROM YOU TO REPLACE MY TIRES. IF I DONT HEAR FROM YOU BY APRIL 1,2009. I WILL SEEK LEGAL ACTION AT THIS TIME. THANK YOU! -SUSAN J. SMITH *TR