NHTSA Complaint #10259194 — 1998 BMW 528I

TWO MAJOR COMPLAINTS: 1. TRANSMISSION OF THE CAR BROKE DOWN COMPLETELY WITHIN 82,000 MILES. I HAD TO SPEND A LARGE AMOUNT OF MONEY TO REPLACE THE TRANSMISSION. 2. POWER STEERING OF THE CAR HAD EXPERIENCED LEAK SINCE I BOUGHT THE CAR. STILL AFTER SO MANY YEARS THE PROBLEM HAS NOT BEEN PROPERLY RECTIFIED DESPITE THE FACT THAT I BROUGHT THIS TO THE ATTENTION OF THE DEALER. 3. AFTER I GAVE MY CAR TO THE ANN ARBOR BMW DEALER, ONCE THEY REPLACED SOME UNRELATED MECHANICAL COMPONENTS THAT COST ME OVER $600. HOWEVER, AFTER PAYING THE MONEY WHEN I SHOWED THAT THE PROBLEM DID NOT SOLVE, THE MECHANICS ADDED SOME BRAKE FLUID AND THE PROBLEM TEMPORARILY DISAPPEARED. THE DEALER DID NOT REIMBURSE THE MONEY FOR INAPPROPRIATELY CHANGING UNNECESSARY COMPONENTS. AGAIN AFTER A FEW MONTHS WHEN I BROUGHT THE CAR BACK WHEN THE PROBLEM RESURFACED DUE TO LOW BRAKE FLUID.R. AFTER I DROVE THE CAR OUT OF DEALERS PREMISE, THE ENGINE STARTED GETTING HEATED UP. I BROUGHT THE CAR BACK AND LEFT IT WITH THE DEALER WHO CALLED ME THE NEXT DAY ASKING ME TO PAY ABOUT $250 TO CHANGE THE THERMOCOUPLE, WHICH I AUTHORIZED. HOWEVER, AFTER SEVERAL HOURS THE DEALER CLAIMED THAT THE ENGINE WAS STILL GETTING HEATED UP AND DEMANDED AN OPEN AUTHORIZATION SO THAT THEY COULD OPEN UP THE ENGINE. WHEN I ASKED HIM HOW MUCH IT COULD COST ME, THE DEALER TOLD ME THAT IT WOULD COST UP TO $5000. THE DEALER HELD MY CAR FOR OVER 14 DAYS WITHOUT GIVING ME A TEMPORARY CAR OR VERIFYING WHETHER THE ENGINE WAS REALLY GETTING HEATED UP AFTER HE CHANGED THE THERMOCOUPLE. THE DEALER CLAIMED THAT IT WOULD BE DANGEROUS TO DRIVE THE CAR IN THAT CONDITION. AFTER 14 DAYS, DESPITE WRITING TO BMW AMERICA AND THE DEALERS HEAD OFFICE, THE DEALER KEPT ON CLAIMING THAT I WOULD HAVE TO AUTHORIZE THEM FOR FURTHER WORK THAT MIGHT COST ME AT LEAST $1500. FINALLY, I DECIDED TO TAKE THE CAR FROM THE DEALER AND GIVE TO ANOTHER MECHANICS WHO FOUND OUT THERE WAS NO PROBLEM WITH THE ENGINE. TILL NOW THE ENGINE DOES NOT HEAT UP. *TR