NHTSA Complaint #10258524 — 2004 FORD FOCUS

UPON LEAVING A GROCERY STORE THE IGNITION KEY WOULDN'T TURN. I WAS UNABLE TO START THE CAR AND CALLED THE LOCAL FORD DEALERSHIP. THEY RESPONDED BY SAYING THAT THEY WOULD CHARGE $391 PLUS TAX, AND THAT IF THEY DAMAGED THE STEERING COLUMN IN THE PROCESS I WOULD BE LIABLE FOR THE REPAIR OR REPLACEMENT COST OF THE COLUMN AS WELL. NOT WILLING TO TAKE MY CHANCES WITH SUCH AN EXPENSIVE REPAIR THAT WOULD LEAVE ME WITH A NEW PART THAT WOULD POSSIBLY FAIL IN THE SAME MANNER, NOT TO MENTION POSSIBLE ADDITIONAL COSTS OF REPAIRING OR REPLACING THE COLUMN I CONDUCTED A BRIEF INTERNET SEARCH I FOUND THAT THIS WAS AN ONGOING PROBLEM WITH 1999 THROUGH 2007 FORD FOCUS CARS. I ALSO LEARNED THAT A COMPETENT LOCKSMITH COULD REPAIR THE SWITCH FOR BETWEEN $150 AND $200. I WAS ABLE TO GET MY VEHICLE REPAIRED FOR $152, AND THERE WAS NO POSSIBILITY OF DAMAGING THE STEERING COLUMN. THE ORIGINAL PART WAS REMOVED BY THE LOCKSMITH, REBUILT THE SWITCH AND REPLACED IT THUS REPAIRING THE VEHICLE. *TR