NHTSA Complaint #10257417 — 2002 SATURN VUE

APPROXIMATELY 6-9 MONTHS AGO MY 2002 SATURN VUE, 4 CYL, WITH APPROX 55,000 MILES STOPPED WORKING. SATURN OF BOWIE, NOW CLOSED, TOLD ME THAT THE TIMING CHAIN BROKE AND ENGINE WAS NOW NO GOOD. THEY SAID THE ONLY WAY TO FIX VEHICLE WAS TO REPLACE ENGINE AT MY EXPENSE. APPROXIMATELY $6,500. I COMPLAINED AND AFTER MY DISCUSSIONS WITH A SATURN HQ PERSON, THEY REPLACED THE ENGINE AND CHARGED ME APPROXIMATELY $5,500. I HAVE EXACT FIGURES IN MY FILES. I ASKED IF THERE WAS ANY HISTORY OF THIS PROBLEM AND SATURN RESPONDED THAT IT WASN'T KNOWN PROBLEM. THIS MORNING AFTER DOING SOME RESEARCH, ON THE INTERNET, RELATING TO ANOTHER PROBLEM WITH MY SATURN VUE REGARDING THE FUEL GAUGE, I LEARNED THAT SATURN WAS AWARE OF THE TIMING CHAIN PROBLEM AND SHOULD HAVE SENT ME A RECALL NOTICE. THEY CHARGED ME ALOT OF MONEY TO FIX SOMETHING THAT WAS THEIR RESPONSIBILITY BECAUSE OF POOR ENGINEERING. *TR