NHTSA Complaint #10257406 — 2003 BMW X5

I OWN A 2003 X5. I LIVE IN NY. WHENEVER THE WEATHER GOES BELOW 20 DEGREES MY DOOR LOCKS FREEZE. I AM ABLE TO PULL OPEN THE DRIVERS SIDE DOOR, BUT ONCE I GET IN AND TRY TO CLOSE IT THE DOOR SWINGS BACK OPEN. I HAVE PULLED THE DOOR CLOSED AND MANUALLY PUSHED DOWN THE LOCK, BUT WHEN I TRY TO EXIT THE CAR I AM LOCKED IN. THE LOCKS WILL NOT OPEN AND I AM STUCK IN THE CAR UNTIL IT WARMS UP. THERE HAVE BEEN TIMES THAT I HAD TO CRAWL OVER TO THE PASSENGER SIDE DOOR TO GET OUT. THE WINDOWS WILL NOT GO DOWN AND THE LOCKS WILL NOT ENGAGE. I HAVE TAKEN THE TRUCK TO THE DEALER AND THEY STATE THAT THERE IS NOTHING THAT THEY CAN DO. I HAVE HAD TO SIT IN THE CAR OVER 30 MINUTES IN ORDER FOR THE LOCKS TO UNFREEZE SO THAT I CAN EXIT THE CAR. THIS IS A SAFETY HAZARD AND I BELIEVE IT SHOULD BE LOOKED INTO. MAYBE THE LOCKS CAN HAVE SOME TYPE OF PROTECTIVE MATERIAL PUT ON THEM SO THEY DO NOT SUCCUMB TO FREEZING TEMPERATURES SO EASILY. I PURCHASED THIS TRUCK SPECIFICALLY FOR THE WINTER AND FIND IT TROUBLING THAT THE WINTER IS THE WORST TIME FOR THIS VEHICLE. THIS HAS HAPPENED 5 TIMES THIS WINTER SO FAR AND WE ARE ONLY IN FEBRUARY WITH MANY MORE COLD DAYS TO COME. *TR