NHTSA Complaint #10257334 — 2004 SATURN ION

I HAVE A 2004 SATURN ION. IN COLD WEATHER THE DIELECTRIC LUBRICATION FREEZES AND INTERFERES WITH THE SECURITY SYSTEM - MAKING THE VEHICLE UNABLE TO START. THIS PROBLEM OCCURS APPROXIMATELY 50% OF THE TIME WHEN THE TEMPERATURE DROPS BELOW FREEZING - MORE FREQUENTLY WITH EVEN COLDER TEMPERATURES. THE PROBLEM IS OFTEN REMEDIED BY WAITING FOR 10 - 30 MINUTES UNTIL THE SECURITY SYSTEM RESETS ITSELF AND THEN TRYING TO START THE VEHICLE AGAIN. I FOUND A LOT OF COMPLAINTS BY CONSUMERS WITH THE SAME ISSUE BY SEARCHING GOOGLE. I ALSO SPOKE WITH A SATURN DEALERSHIP SERVICE DEPARTMENT. THE PERSON I SPOKE WITH AT THE SATURN SERVICE DEPARTMENT SAID HE WAS VERY FAMILIAR WITH THE PROBLEM AND VERIFIED THE DIAGNOSIS I LISTED ABOVE (DIELECTRIC LUBRICATION FREEZING RESULTING THE SECURITY SYSTEM LOCKDOWN) BUT SAID THERE WERE NO RELATED RECALLS. I KNOW THREE PEOPLE WITH SATURN IONS AND THEY ALL HAVE THE EXACT SAME PROBLEM. TWO OF THE OWNERS I KNOW TOOK THE VEHICLE IN TO SATURN DEALERSHIPS FOR REPAIR AND THEY REPLACED THE STARTER, A THREE-HUNDRED DOLLAR PROCEDURE WHICH DID NOT FIX THE PROBLEM. I HOPE YOU CAN LOOK INTO ISSUING A RECALL ON THIS ISSUE BECAUSE BASED ON PERSONAL SOURCES, A SATURN DEALER, AND GOOGLE SEARCHES, IT SEEMS TO BE A VERY COMMON PROBLEM. ALSO, LIVING IN MINNESOTA THE TEMPERATURES CAN GET DANGEROUSLY LOW - WHERE BEING LEFT STRANDED OUTSIDE FOR 30 MINUTES WITHOUT A HEAT SOURCE CAN RESULT IN FROSTBITE, HYPOTHERMIA, AND EVEN DEATH. THANK YOU. *TR