NHTSA Complaint #10256999 — 2008 DODGE RAM 1500

THE ELECTRONIC TRANSFER CASE WOULD NOT ENGAGE 4 WHEEL LOW. THEN WOULD NOT CHANGE TO 2 WHEEL DRIVE. THEN WHEN MOTOR WAS TURNED OFF, IT WOULD NOT RESTART. IT HAD TO BE TOWED TO THE NEAREST DODGE DEALER. TIPM REPLACED, NEXT TIME ALL WHEEL DRIVE ENGAGED, TIPM BURNED OUT AGAIN. TOWED TO NEAREST DEALER. THEY REPLACE TIPM AGAIN. SAID THEY COULD NOT FIX THE TRANSFER CASE. THEY WERE GOING OUT OF BUSINESS AND SAID THAT I HAD TO TAKE TO ANOTHER DEALER. I DID, AND THEY STATED THAT CHRYSLER KNEW ABOUT THE PROBLEM. I NOTIFIED CHRYSLER BY CERTIFIED MAIL,PURSUANT TO IOWA LEMON LAW NOTIFICATION, EMAIL AND PHONE. NO RESPONSE. IT IS NOW OVER 70 DAYS, AND NUMEROUS PHONE CALLS TO CUSTOMER SERVICE. I GET PROMISES OF RETURN PHONE CALLS WITHIN 48 HOURS WHICH NEVER ARE RECEIVED AFTER 70 DAYS. CUSTOMER SERVICE WILL NOT RELAY REGIONAL SERVICE OR SALES MANAGERS PHONE NUMBERS. THEY KEEP BLAMING THE DEALERSHIP, FOR NOT CONTACTING THEM. DEALERSHIP STATES THAT THEIR REGIONAL AND SERVICE MANAGERS HAVE LEFT CHRYSLER. THEY GIVE ME THE ONLY PHONE NUMBER THEY HAVE, AND IT HAS A VOICE MAIL STATING THAT THEY ARE NO LONGER WITH CHYRSLER. SO I HAVE HAD NO RETURN COMMUNICATION FROM CHRYSLER PERIOD. TOTAL CUSTOMER ABANDONMENT. *TR