NHTSA Complaint #10256896 — 2007 BMW 335I

I PURCHASED A NEW 2007 BMW 335I FROM BMW OF HONOLULU IN JAN 2007. 4 MONTHS LATER THE CAR STALLED WITH MY WIFE AND SON IN THE MIDDLE OF TRAFFIC. CAR WAS TOWED IN TO BMW AND REMAINED THERE FOR OVER A MONTH. BMW COULD NOT GIVE ME A STATUS AS TO WHAT WAS GOING ON, NOR DID THEY TRY TO CONTACT ME. EVENTUALLY, I WAS TOLD IT WAS THE FUEL PUMP, WHICH I WOULD THINK WOULD BE A RECALL ITEM. THEY KNEW OF THE PROBLEM BUT DID NOT INFORM THEIR CUSTOMERS UNTIL CARS WERE TOWED IN TO THE DEALERSHIP. MY CAR IS IN THE SHOP NOW FOR SOME OTHER ISSUE. IT HAS BEEN TOWED IN 3 TIMES AND DRIVEN IN FOR OTHER REPAIRS 7 OTHER TIMES IN 2 YEARS. THIS HAS COST ME TO MISS WORK AND MOST OF ALL AN INCONVENIENCE TO MY FAMILY. USUALLY THERE IS NO LOANER AVAILABLE, SO YOU HAVE TO WAIT FOR A SHUTTLE WHICH DRIVES ALL OVER THE ISLAND DROPPING OFF EVERYONE ELSE WHO IS THERE HAVING THEIR 335I WORKED ON. I HAVE COMPLAINED WITH BMW OF NORTH AMERICA AND THEY FINALLY AGREED TO PAY A MONTHS CAR PAYMENT AND INSURANCE. I HAVE RECENTLY SUBMITTED ANOTHER ONLINE COMPLAINT WHICH I HAVE RECEIVED NO RESPONSE. SPOKE WITH BMW OF HONOLULU MANAGEMENT AND THEY ARE SUPPOSEDLY IN THE PROCESS OF BUYING BACK THE CAR AND TRYING TO PUT ME IN ANOTHER 335I. DON'T KNOW IF I WANT TO DO THAT. WHAT KILLS ME IS THEIR RELUCTANCE TO KEEP ME INFORMED OF ANYTHING. THEY TELL ME, I WILL GET THIS INFORMATION TO YOU ON A CERTAIN DAY AND I DON'T HEAR FROM THEM FOR DAYS AT A TIME. THE ONLINE BLOGS ARE AMAZING. THEIR COMMENTS SOUND EXACTLY LIKE MINE. I JUST RETIRED FROM THE U.S. NAVY AND I WORK WITH JAGS AT A JOINT HEADQUARTERS COMMAND IN HAWAII AND THEY HAVE DIRECTED ME TO SEEK ADVICE FROM A CIVILIAN ATTORNEY. I WOULD REALLY LIKE TO SUE BMW FOR ALL THEY HAVE PUT ME AND MY FAMILY THROUGH. BEING THAT THEY KNEW OF THIS ISSUE AND HAVE NOT INFORMED THE CUSTOMERS I AM SURPRISED THAT NO ONE HAS BEEN KILLED YET. I THINK THIS IS A SAFETY ISSUE AND SHOULD BE LOOKED INTO. *TR