NHTSA Complaint #10256155 — 1999 CHRYSLER TOWN AND COUNTRY

TL*THE CONTACT OWNS A 1999 CHRYSLER TOWN AND COUNTRY. IN JUNE OF 2006, THE CONTACT WAS INFORMED THAT THE STRUT TOWER COULD DETACH FROM THE VEHICLE AND CAUSE A CRASH. THE VEHICLE WAS NOT REPAIRED AT THAT TIME AND THE MECHANIC WARNED HIM THAT A FAILURE WAS EMINENT. IN 2007, HE TOOK THE VEHICLE TO A REPAIR SHOP FOR MINOR SERVICE AND WAS INFORMED THAT HE COULD DIE IF HE CONTINUED TO DRIVE THE VEHICLE. HE WAS ALSO INFORMED THAT THE STRUT MOUNT TOWER WAS RUSTED OUT. AS A RESULT, IT COULD SEPARATE AT ANY GIVEN MOMENT, BURST THROUGH THE HOOD OF THE VEHICLE, AND CAUSE THE WHEEL TO FALL HORIZONTALLY. HOWEVER, THE CONTACT CONTINUED TO DRIVE THE VEHICLE BECAUSE HE HAD NO OTHER MEANS OF TRANSPORTATION. HE TOOK THE VEHICLE TO JIFFY LUBE FOR AN OIL CHANGE AND HAD TO SIGN A FORM ACKNOWLEDGING THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE CONTACT CALLED THE MANUFACTURER, BUT WAS TREATED RUDELY AND WAS DISCONNECTED. HE FEELS THAT HIS VEHICLE IS A SAFETY HAZARD AND COULD LEAD TO A FATAL CRASH. THE CURRENT AND FAILURE MILEAGES WERE 160,000.