NHTSA Complaint #10256077 — 2002 JAGUAR X-TYPE

TL*THE CONTACT OWNS A 2002 JAGUAR X-TYPE. WHILE ACCELERATING FROM 25 TO 70 MPH, THE CONTACT NOTICED THAT THE GEAR BOX FAULT INDICATOR BEGAN ILLUMINATING ON THE INSTRUMENT PANEL. SHE THEN HEARD A GRINDING NOISE, WHICH CAUSED HER TO STOP AT A TRAFFIC LIGHT AND TURN OFF THE VEHICLE. WHEN SHE RESTARTED THE VEHICLE, THE GEAR BOX FAULT INDICATOR STOPPED ILLUMINATING AND THE GRINDING NOISE CEASED. SHE CONTINUED TO DRIVE THE VEHICLE THROUGHOUT THE DAY AND RETURNED TO HER RESIDENCE. FOUR DAYS LATER, THE WARNING INDICATOR AND GRINDING NOISE FAILURES RECURRED. THE VEHICLE BEGAN DECELERATING ON ITS OWN AND SHE REPEATED THE ACTIONS FROM THE PREVIOUS FAILURE; HOWEVER, THE GEAR BOX FAULT INDICATOR WOULD NOT STOP ILLUMINATING. APPROXIMATELY TWO MINUTES LATER, WHILE DRIVING 25 MPH, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND TOWED TO THE DEALER. THE CONTACT WAS INFORMED THAT THE FIFTH GEAR SHAFT AND TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND INFORMED HER THAT THEY WERE NOT LIABLE FOR THE REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 60,589.