NHTSA Complaint #10255508 — 2008 SCION XB

AFTER PURCHASING MY CAR I HAD TO BRING IN TO BE SERVICED DUE TO STATIC SPEAKERS. THE BACK SPEAKERS WERE REPLACED BUT THAT WAS NOT THE LAST PROBLEM I WOULD HAVE WITH THEM. A FEW MONTHS LATER MY IPOD JACK WENT UP IN SMOKE AND MELTED MY IPOD. THE SERVICE CENTER HAD TO SPECIAL ORDER THE IPOD JACK AND CABLE WHICH TOOK 30 DAYS TO ARRIVE. AFTER REPLACING SAID PARTS I TRIED THEM OUT. THEY DID NOT FUNCTION PROPERLY AND I WAS TOLD THAT WAS THE BEST THEY COULD DO. A FEW MORE MONTHS LATER WHEN I WENT TO TURN UP THE VOLUME ON THE RADIO IT SENT I SHOCK THROUGH MY FINGER AND OUT THE SPEAKER THAT MY LEGS AS WELL AS MY BOYFRIENDS WERE NEXT TO. AFTER THE SHOCK EVERY SPEAKERS STARTED EMITTING STATIC AND I HAD NO CHOICE BUT TO TURNED THE WHOLE RADIO OFF. I BROUGHT THE CAR IN AND WAS SENT OUT THE DOOR WITH NO RESOLUTION B/C THE SERVICE CENTER COULD NOT DUPLICATE THE PROBLEM. 2 MONTHS WENT BY AND THE SHOCKING AND STATIC HAPPENED AGAIN. I BROUGHT THE CAR IN WHILE THE ISSUE WAS PRESENT AND THEY TRIED TO SENT ME HOME UNTIL I BEGGED AN ASSOCIATE TO PLEASE SIT IN THE CAR AND EXPERIENCE WHAT MY FAMILY AND I HAD. THE MINUTE HE TOUCHED THE RADIO HE WAS SHOCKED AND THE SPEAKERS TURNED TO STATIC. DUE TO THIS SAFETY HAZARD I WAS GIVEN A RENTAL AND MY CAR IS CURRENTLY AT THE SERVICE CENTER AWAITING REPAIR. HOWEVER, THEY DO NOT KNOW WHERE TO START AND INFORMED MY THAT I SHOULD BE ENTITLED TO A REPLACEMENT OR REFUND WHICH IS THE STEP I AM WORKING ON NOW. *TR