NHTSA Complaint #10255310 — 2005 TOYOTA SIENNA

TL*THE CONTACT OWNS A 2005 TOYOTA SIENNA. AT 25,000 MILES, THE SEAT BELTS ON THE FRONT DRIVER AND PASSENGER SIDES AND THE REAR MIDDLE SEAT STOPPED FUNCTIONING PROPERLY. THE DEALER COULD NOT DUPLICATE THE FAILURE AND STATED THAT IF THE SEAT BELTS WOULD NOT FAIL IN THEIR PRESENCE, NOTHING COULD BE DONE. ON A SEPARATE OCCASION, THE DRIVER'S SIDE SEAT BELT FINALLY FAILED AND THE DEALER REPLACED THE SEAT BELT UNDER WARRANTY. THE DEALER REFUSED TO MAKE REPAIRS TO THE OTHER SEAT BELTS EVEN THOUGH THE VEHICLE WAS STILL UNDER WARRANTY. THE CONTACT WAS CONCERNED THAT THE SEAT BELTS WOULD NOT PROVIDE ADEQUATE PROTECTION IF A CRASH OCCURRED. THE VIN AND MILEAGES WERE UNKNOWN. UPDATED 03-06-09 *BF THE CONSUMER ALSO STATED SHE HAS RUN FLAT TIRES, HOWEVER THE TIRE SENSOR DID WARN HER THAT HER TIRE WENT COPLETELY FLAT. THERE WAS A STRIP OF RUBBER MISSING FROM THE TIRE. THE CONSUMER WAS INFORMED THE TIRE SENSOR DID NOT WORK WITH RUN FLAT TIRES. UPDATED 03/11/09. *JB