NHTSA Complaint #10255063 — 2000 CADILLAC CATERA

SAFETY AND OPERATIONAL HAZARD: BOTH OF THE FRONT DOORS DO NOT OPEN FROM THE OUTSIDE OR INSIDE WHILE UNLOCKED. WE HAVE TO CLIMB THROUGH THE BACKSEAT TO GET IN AND OUT OF THE CAR. THE CADILLAC SHOP STATES BOTH FRONT DOOR LATCHES MUST BE REPLACED FOR A TOTAL OF $890. THE CADILLAC SHOP STATES THIS IS A DEFECTIVE PART AND COULD NOT BE PREVENTED BY THE CUSTOMER. AFTER SPEAKING WITH SEVERAL PEOPLE AND NUMEROUS AMOUNT OF TIME SPENT ON THE PHONE WITH CADILLAC CUSTOMER SERVICE AT 866-790-5700, CADILLAC DETERMINED (AFTER FOUR DAYS WITHOUT A CAR) THAT THEY COULD NOT PROVIDE ANY RESOLUTION OR COST ASSISTANCE FOR US. I ASKED TO SPEAK TO THE SUPERVISOR AND WAS EVENTUALLY TRANSFERRED TO NICK OWENS. HE STATED THAT HE IS THE SUPERVISOR AND THERE IS NO RESOLUTION. I REQUESTED CADILLAC CUSTOMER SERVICE TO BEGIN A RECALL OR BULLETIN TO REPLACE THE FRONT DOOR LATCHES AND FINANCIALLY ASSIST OTHER CADILLAC OWNERS THAT HAVE ALREADY HAD TO PAY TO REPLACE THESE DEFECTIVE PARTS (FRONT DOOR LATCHES) THAT PRESENT BOTH SAFETY AND OPERATIONAL HAZARDS. *TR