NHTSA Complaint #10255024 — 2003 LINCOLN NAVIGATOR UNKNOWN OR OTHER

Complaint Details

ODI Number	10255024
Vehicle	2003 LINCOLN NAVIGATOR
Component	UNKNOWN OR OTHER
Date of Incident	January 11, 2009
Date Filed	January 14, 2009
Mileage	104,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

A POPPING SOUND CAME FROM BENEATH THE HOOD OF MY 2003 LINCOLN NAVIGATOR. AFTER TAKING THE CAR TO MY LOCAL FORD DEALERSHIP SERVICE CENTER, I LEARNED THAT A SPARK PLUG EJECTED AND DAMAGED THE CYLINDER HEAD. THE DEALERSHIP IS RECOMMENDING A NEW ENGINE FOR $7,5000 OR REPLACING THE CYLINDER HEAD FOR $4,200. MY VEHICLE IS STILL COVERED BY AN EXTENDED WARRANTY THROUGH GE CAPITAL. HOWEVER, THEY REFUSE TO REPAIR THE CYLINDER HEAD (EVEN THOUGH FULLY COVERED BY THE WARRANTY) BECAUSE THE DAMAGE WAS CAUSED BY A SPARK PLUG, WHICH IS NOT COVERED. *TR

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