NHTSA Complaint #10254909 — 2002 VOLVO XC70 POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10254909
Vehicle	2002 VOLVO XC70
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	January 21, 2008
Date Filed	January 13, 2009
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

OUR 2002 VOLVO XC70 HAS A TENDENCY TO JERK ?VIOLENTLY? FORWARD ?SHIFT FLARE? AND HARSH SHIFTING PROBLEMS AT LOW AND HIGH SPEEDS WITHOUT WARNING AND HAS DONE SO ON SEVERAL OCCASIONS WHILE RIDING WITH OUR FAMILY; FRIGHTENING EVERYONE IN THE VEHICLE AND POTENTIALLY CAUSING A SERIOUS ACCIDENT. THE FREQUENCY HAS INCREASED OVER THE PAST YEAR TO THE POINT WE ARE UNABLE TO OPERATE THE VEHICLE WITHOUT SERIOUS RISK OF INJURY OR ACCIDENT. WE WERE DENIED WARRANTY SERVICE BY A SOUTH ATLANTA VOLVO DEALER (THAT HAS SINCE GONE OUT OF BUSINESS) AND BY VOLVO NORTH AMERICA DURING THE WARRANTY PERIOD. THERE ARE LITERALLY THOUSANDS OF INTERNET POSTINGS WITH THE SAME COMPLAINTS. NAMELY, THERE ARE SEVERAL PRIMARY ISSUES INCLUDING BUT NOT LIMITED TO THE ECU BRAIN OF THE CAR MALFUNCTIONING, SOFTWARE MALFUNCTIONS AND TCM MALFUNCTIONING. THE JERKING IS VERY FREIGHTING AND COULD SEND ONE TO THE HOSPITAL WITH SEVERE NECK AND NERVE INJURY. WE HAVE CONTACTED VOLVO NORTH AMERICA, VOLVO WORLDWIDE AND PARENT COMPANY FORD MOTORS. THE VEHICLE HAD AN EXTENDED WARRANTY CONTRACT THAT WAS BREACHED BY AN AUTHORIZED DEALER AND BY VOLVO NORTH AMERICA. *TR

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