NHTSA Complaint #10254859 — 2004 FORD F-150 VISIBILITY

Complaint Details

ODI Number	10254859
Vehicle	2004 FORD F-150
Component	VISIBILITY
Date of Incident	December 22, 2008
Date Filed	January 13, 2009
Mileage	83,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I OWN A 2004 FORD F-150 SUPER CREW LARIAT: DRIVER SIDE WINDOW BROKE WHILE AT LUNCH, VERY LOUD NOISE AND THEN WINDOW WOULD NOT ROLL BACK UP. HAD WINDOW REGULATOR REPLACED (UNDER EXTENDED WARRANTY) IN JULY OF 2008...THOUGHT IT WAS ONLY AN ISOLATED INCIDENT. 6 MONTHS LATER, THE SAME THING HAPPENED TO THE REAR PASSENGER WINDOW. REPAIRED FOR ANOTHER 100 DOLLARS UNDER WARRANTY. THIS TIME WINDOW BROKE WHILE THE TRUCK WAS PARKED IN THE DRIVEWAY. I FEAR THE OTHER 2 WINDOWS WILL BREAK NOW. I AM SURPRISED THE GLASS HAS NOT SHATTERED AND HAVE BEEN FORTUNATE THAT I WAS NOT ON THE FREEWAY DURING EITHER INCIDENT. IT MAKES A VERY LOUD SOUND WHEN IT BREAKS. SERVICE GUY AT FORD SUGGESTED I CALL FORD CUSTOMER SATISFACTION. SPOKE WITH REP AND SHE HAS ABSOLUTELY NO RECORD OF THIS HAPPENING TO ANYONE ELSE YET THE DISCUSSION BOARDS ON THE WEB ARE FULL OF 2004 FORD TRUCK OWNERS WITH THE SAME ISSUE. I HAVE OWNED FORDS FOR THE LAST 25 YEARS AND HAVE BEEN HAPPY WITH THE QUALITY. BUT SOMETHING IS OBVIOUSLY WRONG WITH THE DESIGN OR THE MATERIALS ON THE WINDOW MECHANISM. IT'S A $45,000 TRUCK, 84,000 MILES AND I TAKE PERFECT CARE OF IT. FORD ADVERTISEMENTS SAY IT'S BUILT FORD TOUGH AND I BELIEVE THEM BUT THE WINDOWS SHOULD NOT BREAK THIS EASILY AND ONLY AFTER 4 YEARS. *TR

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