NHTSA Complaint #10254406 — 2000 TOYOTA SIENNA

CHECK ENGINE LIGHT HAS COME ON FOR MONTHS AND WAS TOLD THAT IT WAS AN O2 SENSOR AND NOT A SEVERE PROBLEM, JUST WON'T GET AS GOOD GAS MILEAGE. VEHICLE NOW SMOKES UPON START UP AND IS LOSING TOO MUCH OIL TOO QUICKLY. TOYOTA SAID TO TAKE VEHICLE TO A TOYOTA DEALER AND HAVE THEM DIAGNOSE THE PROBLEM. CAME BACK THAT THE ENGINE HAD "GEL" AND WOULD COST $2700.00 TO CLEAN AND REPAIR. TOYOTA DISTRICT SERVICE MANAGER DENIED THE CLAIM. SAID WARRANTY ONLY GOOD FOR 8 YEARS FROM DATE VEHICLE WAS PURCHASED. NOW WAITING TO HEAR FROM CASE MANAGER TO SEE IF SHE WILL O.K. THE REPAIRS TO BE PAID FOR BY TOYOTA. WE BOUGHT THE SIENNA USED IN 2004 AFTER THE TSB WAS ALREADY ESTABLISHED BUT WERE NOT MADE AWARE OF THIS "GELLING" PROBLEM. JUST HAD OIL CHANGED IN NOVEMBER 2008 AND NOW THE OIL LEVEL IS BARELY REGISTERING ON THE STICK. ONLY 6 WEEKS AFTER THE LAST OIL CHANGE!!! CAR IS STILL AT THE TOYOTA DEALERSHIP. *TR