NHTSA Complaint #10253859 — 2003 HYUNDAI SANTA FE

THE VEHICLE JERKED VIOLENTLY AND THEN SUDDENLY STALLED SEVERAL TIMES ON THE HIGHWAY AT SPEEDS AROUND 60 MPH, CAUSING DANGEROUS DRIVING CONDITIONS. A FEW DAYS LATER THE VEHICLE WOULD NOT START AT ALL. THE VEHICLE WAS BROUGHT TO A REPAIR FACILITY AND IT WAS DISCOVERED THAT THE CRANKSHAFT POSITION SENSOR WAS CRACKED AT THE SENSOR END NEAR THE CRANKSHAFT AND TIMING BELT. REPLACING THE PART WAS LABOR INTENSIVE SINCE SEVERAL ENGINE COMPONENTS HAD TO BE REMOVED TO REACH THE SENSOR, THEREFORE THE REPAIR COSTS WERE HIGH. THE DEALERSHIP WANTED AROUND $1,000 TO REPLACE WITH THE PART ONLY COSTING $90. I BROUGHT THE VEHICLE TO AN INDEPENDENT REPAIR SHOP AND HAD THE CRANKSHAFT POSITION SENSOR REPLACED, THE VEHICLE NOW STARTS. BOTH THE HYUNDAI DEALERSHIP AND HYUNDAI MOTOR AMERICA REFUSED TO COVER REPAIR COSTS WHILE THE VEHICLE WAS IN NEED OF REPAIR AND BEFORE I BROUGHT IT ELSEWHERE. BOTH DEALER AND MANUFACTURER CONTINUE TO REFUSE NOW TO REIMBURSE COSTS AFTER I HAD TO GO TO A LESS COSTLY REPAIR FACILITY. MY CASE # WITH HYUNDAI MOTOR AMERICA IS #3467755. I HAVE ALSO CONTACTED THE ALTERNATIVE DISPUTE RESOLUTION LINE AT THE BETTER BUSINESS BUREAU. I NOTIFIED THE REPRESENTATIVE AT HYUNDAI THAT THIS SAME PART WAS RECALLED ON THE 2 PRIOR YEARS MODELS OF SANTA FE (NHTSA CAMPAIGN ID# 03V520000) AND THAT NUMEROUS COMPLAINTS WERE MADE TO NHTSA FOR THE SAME PROBLEM WITH 2003 CRANKSHAFT POSITION SENSORS. CURRENT NHTSA ODI COMPLAINT #'S THAT ARE NEAR EXACT MATCHES FOR THE 2003 MODEL ARE ODI ID# 10238818, 10176719, 10133625, AND 10115680. SIMILAR ARE #10203556, 10199900, 10195530, 10183323, 10128836, AND 10050501. ALSO SEE NHTSA CAMPAIGN ID 03V520000 AND THE EPA RECALL #1791 - MFR# 49. A SIMILAR RECALL WAS DONE IN CANADA, SEE TRANSPORTATION CANADA RECALL #2002008, CAMPAIGN CODE R33. APPARENTLY THE PART CONTINUED TO DEFECTIVE AT THE POINT OF MANUFACTURER IN THE 2003 MODELS AS WELL. HIGH SPEED STALLS AND VIOLENT JERKING POSING RISK OF INJURY AND DEATH. *TR