NHTSA Complaint #10253743 — 2003 FORD TAURUS

THIS WAS THE SECOND TIME MY FORD TAURUS FRONT SPRING FAILED, THE FIRST TIME WAS ONE YEAR EARLIER. I WAS SLOWING DOWN TO PULL INTO THE DRIVEWAY WHEN I HEARD A LOUD NOISE, STOPPED, LOOKED TO SEE IF I COULD FIND ANYTHING WRONG, I COULDN'T TELL, SO I DROVE INTO THE DRIVEWAY AND PARKED IT. THIS ONE WAS THE DRIVER SIDE. LUCKILY THIS TIME IT WAS ONLY THE SPRING AND STRUT AND NOT THE TIRE ALSO. THE FIRST TIME I WAS BACKING OUT OF A PARKING SPOT AND I HEARD A LOUD NOISE, THAT ONE RIPPED UP THE TIRE ALSO. IN BOTH SITUATIONS, I HAD IT TOWED AND REPAIRED. WHEN I CALLED FORD I WAS TOLD THAT YEAR WASN'T COVERED UNDER THE RECALL, EVEN THOUGH I ARGUED THAT IT WAS THE SAME PROBLEM AS THE RECALLED ONES. THEY WOULDN'T COVER THE REPAIRS, SO I HAD TO PAY FOR IT MYSELF. IT MAKES NO SENSE THAT IT'S THE SAME EXACT PROBLEM AS THE RECALLED VEHICLES, YET THEY REFUSE TO ADD A RECALL FOR THIS MODEL YEAR. *TR