NHTSA Complaint #10253685 — 2000 TOYOTA 4RUNNER

WE HAVE A 2000 TOYOTA 4RUNNER, PURCHASED BRAND NEW FROM A MAINE DEALER. THIS VEHICLE RECENTLY FAILED STATE INSPECTION DUE TO RUST HOLES IN THE FRAME. THE MILEAGE READ 88,600 AND IT WAS DECLARED UNSAFE FOR THE ROAD BY OUR LOCAL GARAGE AND THE LOCAL TOYOTA DEALERSHIP, SHEPARD TOYOTA, ROCKLAND, MAINE. WE CALLED TOYOTA AND INQUIRED ABOUT A BUY BACK PROGRAM FOR 4RUNNERS, AS IT HAS THE SAME FRAME AS A TACOMA. TACOMAS HAVE BEEN RECALLED FOR FRAME RUST. TOYOTA INFORMED US THAT THE 4 RUNNER WAS NOT PART OF THE RECALL PROGRAM,AND THAT THEY WOULD NOT HELP US RESOLVE THIS SAFETY PROBLEM. WE SCHEDULED IT FOR REPAIR AT SHEPARD TOYOTA. THE REPAIR CONSISTED OF A TACK WELDING OF A STEEL PLATE OVER THE RUST HOLES TO CONCEAL THEM, AND THEN SOMETHING BLACK WAS SPRAYED OVER IT. THE STEEL REPAIR PLATE DOES NOT HAVE A CONTINUOUS WELD COMPLETELY AROUND IT. THIS OVERSIGHT MIGHT ALLOW ACCELERATED CORROSION BY TRAPPING MOISTURE AND ROAD SALT BEHIND IT. SHEPARD TOYOTA DEEMED THE VEHICLE SAFE AND IT PASSED THE MAINE SAFETY INSPECTION. WE CHARGED $166.50 FOR THIS SAFETY DEFECT REPAIR. WE CHOSE THE 4 RUNNER WAS FOR ITS ABILITY TO TOW. WE HAVE EXPLAINED TO TOYOTA THAT THIS VEHICLE IS NOT SAFE AND THAT WE TOW HEAVY TRAILERS ON A REGULAR BASIS. THE TRIGGER TO ALLOW A TACOMA OWNER TO PARTICIPATE IN THE BUY BACK PROGRAM IS WHEN RUST HOLES APPEAR IN THE FRAME. EVEN THOUGH OUR 4 RUNNER HAS 2 (NOW HIDDEN) RUST HOLES THROUGH THE FRAME, AND POSSIBLE HOLES CONCEALED BEHIND OTHER COMPONENTS SUCH AS THE FUEL TANK, TOYOTA IS NOT CONCERNED WITH THIS SAFETY ISSUE. WE ARE ALSO WONDERING IF TOYOTA USES LESS CORROSION PROTECTION ON VEHICLES WITH CALIFORNIA EMISSIONS. OUR 4RUNNER WAS RETRIEVED FROM ANOTHER TOYOTA DEALER IN ANOTHER STATE AS OUR ORIGINAL DEALER DID NOT HAVE ONE IN STOCK. IS IT LEGAL FOR A MAINE TOYOTA DEALERSHIP TO SELL A VEHICLE WITH CALIFORNIA EMISSIONS? WE WOULD LIKE NHTSA TO INVESTIGATE OUR ISSUES AND HAVE TOYOTA TAKE OUR SAFETY CONCERNS SERIOUSLY AND TAKE ACTION. *TR UPDAED 04/01/10.*JB