NHTSA Complaint #10253016 — 2001 FORD TAURUS

2001 FORD TAURUS WITH 69,000 MILES HAS A BROKEN REAR COIL SPRING. THERE IS A PROBLEM WITH THE FRONT COILS WHICH FORD WILL FIX NO CHARGE UNDER 04M04 CUSTOMER SATISFACTION GUARANTEE BUT IT DOES NOT COVER THE REAR SPRINGS. IN THE EVENT OF THE BACK SPRING WORKING IT'S WAY TO THE TIRE THERE HAS BEEN REAR TIRE BLOWOUTS WITH EXTENSIVE DAMAGE TO THE VEHICLE ITSELF AND A DANGER TO THE DRIVER AND PASSENGERS. AT THIS TIME MY MOTHER WAS INFORMED THAT THIS WAS BEING LOOKED INTO AS A MANDATORY RECALL. I FEEL SINCE THEY HAVE HAD PROBLEMS WITH THE FRONT AND HAVE ACKNOWLEDGED THE DEFECT THAT THERE IS ALSO A PROBLEM WITH THE REAR SPRINGS OF THOSE SAME YEARS. PARTS REQUIRED TO CORRECT PROBLEM ARE NEW COILS BOTH SIDES. WE TOOK IT TO THE DEALERSHIP AND THE SERVICE MANAGER SAID HE THINKS THERE SHOULD BE A MANDATORY RECALL BUT HE DID NOT HAVE THE AUTHORITY TO MAKE THAT DECISION AND REFERRED ME TO YOU. THE COST TO MY MOTHER WHICH IS ON A FIXED BUDGET IS 600.00 AND SHE CANNOT AFFORD IT. THE SERVICE MANGER ADVISED HER TO GET IT FIXED BEFORE IT CAUSED NUMEROUS PROBLEMS WHICH WOULD NOT BE COVERED EVEN THOUGH THE DAMAGE OCCURRED FROM THE BROKEN COIL SPRING. AT THIS TIME THERE HAS NOT BEEN ANY DANGEROUS OCCURRENCES BUT THERE ARE A POSSIBILITY OF THEM HAPPENING AT ANY TIME. PLEASE LOOK CLOSER AT THIS DANGEROUS SITUATION AND MAKE IT MANDATORY TO HAVE FORD MOTOR COMPANY FIX THIS PROBLEM. THANK YOU BRAD FARROW *TR