NHTSA Complaint #10252656 — 2003 FORD TAURUS

SUSPENSION:FRONT issue reported to NHTSA

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Complaint Details

ODI Number	10252656
Vehicle	2003 FORD TAURUS
Component	SUSPENSION:FRONT
Date of Incident	December 16, 2008
Date Filed	December 23, 2008
Mileage	101,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I TOOK THE CAR INTO A FORD DEALER ON 2 OCCASIONS IN THE LAST 6 MONTHS COMPLAINING OF A BOUNCY RIDE. ASKED FOR THE STRUTS TO BE LOOKED AT. DEALER SAYS THEY FOUND NOTHING WRONG. LESS THAN 3000 MILES AFTER LAST VISIT, LEFT FRONT STRUT SELF DESTRUCTED. I WENT OUT TO THE CAR, STARTED IT UP, PUT IT IN GEAR AND HEARD A LOUD CRASHING NOISE SIMILAR TO A GLASS GALLON JUG BEING THROWN TO THE GROUND. THE CAR WAS NOT MOVED FORWARD EVEN AN INCH AS THE BRAKE WAS APPLIED WHILE PUTTING IT IN FORWARD GEAR. THEN ANOTHER LOUD BAM AND THE FRONT OF THE CAR CAME DOWN. VISUAL INSPECTION FOUND THAT THE LEFT FRONT STRUT SPRING EXPLODED AND BLEW OUT THE TIRE. ALL 4 STRUTS WERE REPLACED WITH AFTERMARKET PARTS AS FORD IS STILL SELLING THE SAME VERSION OF THE STRUT AND SPRING. PARTS WERE DISPOSED OF. *TR

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