NHTSA Complaint #10252010 — 2005 CADILLAC SRX

OUR 2005 CADILLAC SRX SUFFERED A TIMING BELT DEFECT AT 62,000 MILES - JUST OUTSIDE THE FACTORY WARRANTY. I WAS TOLD BY A TECHNICIAN AND ASSISTANT SVC. MANAGER THAT THEY HAVE HAD 4-8 OF THESE "DEFECTS" IN THE PAST YEAR AND A BULLETIN HAS BEEN RELEASED BY GM WITH INSTRUCTIONS ON HOW TO FIX IT. THEY KEPT OUR CAR FOR OVER 30 DAYS TRYING TO FIX IT, AND IT TURNS OUT THAT IT REQUIRES A "REDESIGNED" TIMING CHAIN THAT IS NOTHING LIKE THE CURRENT CHAIN THAT IS BREAKING. HOWEVER, THEY REFUSE TO ACKNOWLEDGE THAT IT IS A DEFECT AND SHOULD BE SUBJECT TO RECALL, AND THEY ARE CHARGING THE CAR'S OWNERS FULL PRICE TO FIX WHAT SHOULD BE REPLACED FREE OF CHARGE. IT IS A SERIOUS SAFETY HAZARD AND THEY ONLY HALF-HEARTEDLY ACKNOWLEDGE THAT IT'S EVEN AN ISSUE - YET THEY READILY ADMIT THAT THE NEW DESIGN "FIXES" PROBLEMS THAT THEY SAY DON'T EXIST. *TR