NHTSA Complaint #10251823 — 2003 FORD EXPLORER

TL*THE CONTACT OWNS A 2003 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 70 MPH WITH THE CRUISE CONTROL ACTIVATED, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE CRUISE CONTROL FAILED TO DEACTIVATE AFTER SEVERAL ATTEMPTS. IN ADDITION, THE CRUISE CONTROL ACTIVATION MECHANISM FAILED TO RESPOND AND THE VEHICLE WOULD NOT SLOW DOWN. IMMEDIATELY, THE VEHICLE WAS PULLED TO THE SIDE OF THE ROAD AND THE IGNITION KEY WAS TURNED OFF WITH THE GEAR SHIFTER PLACED IN THE PARK POSITION. THE VEHICLE COMPLETELY STOPPED. THE CONTACT WAS UNAWARE IF THE WARNING INDICATORS WERE ILLUMINATED ON THE INSTRUMENT PANEL. THE ENGINE REVVED AND THE RPM'S RACED WHEN THE IGNITION WAS RESTARTED. THE CONTACT TURNED OFF THE IGNITION AND, AFTER SEVERAL ATTEMPTS, THE ENGINE IDLED NORMALLY. WHENEVER THE CRUISE CONTROL SYSTEM WAS NOT IN USE, THE VEHICLE OPERATED PROPERLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 93,000. UPDATED 3/12/10 *CN UPDATED 06/01/10.*JB