NHTSA Complaint #10251567 — 1998 FORD EXPLORER

TL*THE CONTACT OWNS A 1998 FORD EXPLORER. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO BE REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 06V286000 (VEHICLE SPEED CONTROL). AFTER THE REPAIR, THE SPEED CONTROL NO LONGER WORKED. A PRIVATE MECHANIC ALSO STATED THAT THE WIRING INSIDE THE COLUMN, WHICH CONNECTED TO THE AIR BAG, WAS MELTED AND CAUSED THE AIR BAGS TO MALFUNCTION. THE CONTACT RETURNED TO THE DEALER WITH THE REPORT FROM THE MECHANIC. THE DEALER DENIED THE FREE REPAIR REQUEST AND STATED THAT THE REPAIR WOULD NOT BE COVERED UNDER THE RECALL. THE DEALER ALSO STATED THAT TO REMEDY THE ISSUE, THE CONTACT WOULD HAVE TO PAY $2,500 TO REPLACE THE WIRING, AIR BAGS, AND THE PART USED FOR THE SPEED CONTROL REPAIR. THE MANUFACTURER HAS NOT YET BEEN NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 158,000 AND FAILURE MILEAGE WAS APPROXIMATELY 157,000.